Ahlia Bat

No answer

The call went to answering machine AGAIN. I need to cancel my subscription immediately

Kylie noveski

48 daintree drive

Albion park

Nsw 252

Australia

So number so198****

DO NOT SEND ANY MORE PRODUCT AND DO NOT DEBIT MY ACCOUNT.

Thank you

Smartbiotics Reply:
​Hi ​Kylie, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Smartbiotics - Free Trial Review

Ordered then tried to cancell rang no answe emailed response ring this number scam cannot contact them at all.got pack today tiny writung saying you have 18days to cancell order from original time of order .thers No free trial No one to contact

Smartbiotics Reply:
​Hi Debra, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

How to contact SmartBiotics

For all those gullible Ozzies LIKE ME who got stung with bills for product you didn't order, here's how I contacted SmartBiotics. Made a file note of everything.

Googled "what time is it in Philadelphia?". Then phoned the 1800 Oz number during USA (Utterly *** America") business hours. Asked the person on the other end to slow their speaking so I could understand the distorted USA twang trying to speak English. It didn't work!Asked for a FULL REFUND - U$79.98.

in between the usual USA sales bull excreta, they offered 60%. Threatened to report them to the USA Better Business Bureau AND Oz Fair Trading. They caved in- promised to give a full refund if I didn't report them. Kept detailed file notes of conversation.

If the refund does not arrive on my credit card, I'll complete a complaint/refund request form with my Credit Card provider and attach copy of invoice and file notes. Good luck!

Smartbiotics Reply:
Sorry you're experiencing issues, please give us a call at (855) 736-2615 to better assist you.

View full review
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Thanks for that I have returned one lot and cancelled yet they keep sending and taking my money. Will give them a call there time. Great help

Anonymous

Smartbiotics - Customer Care Review

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Have been using for quite a number of months now with NO RESULTS. Would like to cancel my order but unable to *** t with anyone by phone.

Smartbiotics Reply:
​Hi Loretta, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Pros:
  • Bottle
Cons:
  • Customer service stinks
  • No access to customer service
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Not Happy

I cannot contact the company. The 1800 number supposedly for Australia tells me the in a polite American voice that they are closed ring back during business hours.

I do not know what state of America they are in so how do you find out when it is business hours over there?

I want to cancell the product is rubbish and does not work for weight loss it is a rip off. I have been using it for 3 months now and have not lost any weight.

I want to be able to email so that I can cancell order

Smartbiotics Reply:
​Hi Denise, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Not as described/ advertised
Loss:
$312
Preferred solution:

Full refund

Anonymous
map-marker Croydon, Victoria County

Smartbiotics - Probioslim Supplement Free Trial Review from Croydon, Victoria County

Like others I have fallen for this product as well, it doesn't work for me either & ive been trying to call them in Australia and they never answere, I have written a letter to cancel & sent to Breaside over a month ago but have been charged $79.00 again, how do I stop them from sending this to me.

Smartbiotics Reply:
​Hi Nella, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Sydney, New South Wales

SMARTBIOTICS PRO BIOSLIM

I fell for the free sample thinking I would just have a once off trial and then the following month I get slugged $79.98 and apparently this will continue to happen every month . I did not sign up for this monthly supply .

when I ring the contact number I get the recorded message about the office is closed . After about the twentieth try I managed to be placed on hold for FORTY SEVEN MINUTES the whole time listening to some *** sprout the benefits of a product that does not work. When the *** on the other end finally answered I got the old " hullo, is any one there ". and then promptly hangs up on me.

I am at my wits end and will now try writing to these rippoff *** to halt my subscription immediately. BE WARNED..THIS IS FRAUD AT ITS WORST.

Smartbiotics Reply:
Sorry you're experiencing issues, please give us a call at (855) 736-2615 to better assist you.
View full review
Reason of review:
Problems with payment
1 comment
Guest

I have the same problem what did u do to stop it ?

Patrina Loa

Smartbiotics Probioslim Review

I never got connected. I am trying to cancel

Smartbiotics Reply:
Hi ​Kevin, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Carrisa Izd

Receiving numerous bottles every other week and there taking a *** ton out of my checking.

cancel my subscription. I'm getting a bottle every week.

Then the customer service dude says I have 2 accounts.

THIS IS SAPOSE TO BE MY FAULT? when I started getting pissed, he hung up on me.

Smartbiotics Reply:
Hi ​Angela, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Diona Hri

Smartbiotics - Review in Drug Stores and Drugs category

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I received a duplicate charge to my debit card.

Smartbiotics Reply:
Hi ​Onelia, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Problems with payment
Jacion Tkb

Resolved: Smartbiotics - Free Trial Review

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I orderes a free trial. It was only supposed to be the shipping charge only.

Well, let me tell u, they charged my account $73 without my consent and now i cant get them to credit me back. Not only that, the oroduct sucks. It does absolutely nothing for me. I dont have a lot of money.

They really hurt me on this.

So, i cancelled my card and reported them to the consumer protection agency. Thanks a lot u losers.

Smartbiotics Reply:
​Hi ​Lisa, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Problems with payment
Anonymous

I need to cancel my pribioslim monthly supplies

Smartbiotics - I need to cancel my pribioslim monthly supplies
Smartbiotics - I need to cancel my pribioslim monthly supplies  - Image 2
Smartbiotics - I need to cancel my pribioslim monthly supplies  - Image 3

Hi, I'm Erandi,I need to cancel my pribioslim monthly supply. I tried to contact several times to any person in smartbiotics company.but it is not working.

I put two three emails about my problem.but no replies.please stop my monthly supplies. I doesn't need any more and Don't cut money in my bank account.please please................ I kindly request your company please stop my monthly supplies Please find below I attached some receipt. I will be hope your customer service will give me a good answer about for my problem.special thing is They take $67.00 for that product.but this receipt say $49.00 only with shipping amount.so why this guys doing like that.

I am very disappointed about this matter.please help me in this time. I want to do careful my account.please please

Smartbiotics Reply:
​Hi Erandi, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Cons:
  • No access to customer service
  • Customer service stinks
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$36
Preferred solution:

My solution is cancel my monthly supplies please

2 comments
Diavian Hut

Hi, my name is Nancy and i tried probioslim as a trial to see what the side effects would be,not alot changed with my reflux condition,but you have sent me another bottle when i didnt order one,apparently ive been put on an automatic shipping list which is where i dont want to be,i need to be refunded $79.98 please, i hope you can resolve this issue.thank you!

Guest

Please cancel my order of SmartBiotics as I still have 2 bottles of SmartBiotics probably wont be needing more supplies of SB. I was diagnosed with atrial fibrilation and I have to say I do feel there has been an improvement shortness of breath, and in my energy, and my joint pain seems to not bother me as much.

I am on warfarin, apo-atenolol, digoxine. I am 72 years of age and have had a minor stroke and heart attack.

It is now suggested I have a replacement heart valve operation. I have just had the echo tests etc and am awaiting the next steps as to a pigs valve replacement operation.

View more comments (1)
Jalan Kpz
map-marker Balgownie, New South Wales

Cancel order

o/n 995**** I have sent 3 requests to cancel this order,and this morning another box arrived. How many times do i have to send you a request ,i am not happy at all with no response to my wanting to cancel.I have breast cancer and was told not to take your product. So can you please abide my request. .Denise Burton
View full review

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